FAQs

If you leave something on the bus, please call Customer Service at (859)253-INFO (4636) between 6 a.m. and 6 p.m. Monday – Friday or Saturday between 8 a.m. and 4 p.m. You can also fill out the Lost and Found form here.

Lextran makes every effort to keep you moving and on schedule, but sometimes the bus may arrive late. It may be tempting to blame the operator, but delays are often caused by the same things that affect others on the road including: 

• Heavy traffic 
• Accidents 
• Weather/road conditions 
• Special events 
• Police activity 
• Construction 

Still, Lextran is committed to improving on-time performance. If you have suggestions for improving our reliability, please contact us.

You can help us stay on time by being at your stop five minutes early with your fare ready. 

It’s frustrating being passed up, especially when it’s cold or wet. If the bus didn’t stop for you, it’s could be because the bus was full, the operator couldn’t see you, or the operator accidentally missed your stop. To make yourself more visible stand, move, or wave as the bus approaches. Waving your phone or a flashlight can help the driver see you in low light conditions. 

It’s important for Lextran buses to depart each stop and the Downtown Transit Center at the scheduled time. Once the doors have shut and the bus has pulled away from the curb, it is unsafe for the operator to stop and allow you to board. For these reasons, it’s recommended that you be at your stop five minutes early. 

If you are not at the stop ready to board, the operator may not see you or know you are trying to catch the bus. 

With more than 900 bus stops throughout the city updating and maintaining specific information for each stop would be incredibly cumbersome. All information is available through other channels such as: paper and digital schedules, the MyStop Mobile app, the Interactive Voice Response system, the Text-for-Next service, and by contacting customer service. 

Bus shelters are typically located in areas where there is a high level of ridership or where multiple routes converge. Lextran services more than 900 bus stops throughout the city and not all stops are suitable for shelters for several reasons. Safety and land ownership play a role in deciding on where shelters can be built. If there is a specific location you would to have evaluated for a shelter please fill out the contact us form.

The bus may be picking up or dropping off passengers with a bike, mobility device, or stroller. Or the bus may be holding back for a few minutes so it doesn’t run early and miss passengers. 

Many of the streets in Lexington were developed without sidewalks. Some sidewalks were planned to be added later and some streets were developed without them at the desire of the individual property owner. Regardless of the presence of sidewalks, many riders still need to access points of interest across the city.  

Highways are busiest during rush hour. However, even when the roads aren’t as busy that infrastructure must still exist in order to support everyone’s needs. Public transit is similar, in that it must be reliable and available. Lextran operates all routes on a specific schedule so people can anticipate service when they need it. 

Sometimes buses are empty because they are coming from the garage to begin their work. Other times buses may be empty after passengers have exited at a primary destination such as downtown and the bus is just beginning the other leg of its trip. 

Lextran is partially funded through a local property tax referendum that was passed in 2004. Service outside of Lexington would require significant funding from other sources.