Lextran serves people and our community with mobility solutions.
Public transportation in Lexington, KY has evolved dramatically from humble beginnings with horse drawn trolleys to a diverse fleet of compressed natural gas, battery-electric, hybrid-electric, and diesel buses. No matter the type of vehicle used to get you where you need to go, Lextran strives to serve you with the highest levels of safety, service and schedule.
Safety
Lextran’s number one concern is for the safety of the riders, the employees, and the community. Safety starts with a high level, intensive training program for new operators and mechanics and is consistently reinforced through periodic training for all employees. Lextran buses and facilities are all equipped with security cameras that deter criminal activity and keep riders and visitors safe. The Lexington Police Department and Lextran have a working relationship that supports overall security efforts. Your safety is always the top priority.
Service
The service Lextran provides to the community is at the heart of the organization’s mission. Being able to serve Lexington with mobility solutions is a source of pride. Getting people around the city to work, school, and other quality of life activities not only impacts the rider, but the community at large. Serving you is Lextran’s core value.
Schedule
Getting the customer where they need to go, when they need to be there is critical to day-to-day operations. Lextran is committed to upholding consistent schedules that customers can depend on. Although being timely and consistent is key, Lextran vows to never sacrifice your safety or the service in the name of the schedule.
Key Pillars
The Lextran Board of Directors and senior staff developed a strategic outlook in 2019 that focuses organizational efforts around three key pillars:
- Deliver a high quality product and service.
- Rider-focused improvements at stops: sidewalks, benches, shelters, garbage cans, etc.
- Improved reliability of service: on-time performance, reduce delays, etc.
- Provide more service when possible, or maintain service levels
- Demonstrate value to the community
- Understanding more about how Lextan is perceived and valued
- Amplify Lextran’s image to Lexington and the community
- Make visible improvements that everyone can appreciate
- Manage and sustain resources
- Execute policy and regulatory requirements
- Engage in day-to-day business process and improvements
- Focus on effective technology and support ‘tools’
- Look for additional resources and grants