Lextran announces changes to service in response to COVID-19

Lextran continues to monitor the COVID-19 situation in our region, following guidance from the Centers for Disease Control (CDC), Governor Andy Beshear, and the local Lexington-Fayette County Health Department.

With a primary concern for the health and safety of Lextran’s workforce and the community at large, Lextran is asking all customers to limit non-essential travel.

Lextran will reduce service beginning Thursday, March 19, out of an abundance of caution and to help protect employees and customers. Weekday service on the following routes will operate on a reduced schedule:

  • 1 Woodhill Drive
  • 2 Georgetown Road
  • 4 Newtown Pike
  • 6 North Broadway
  • 7 North Limestone
  • 9 Eastland Drive
  • 11 Richmond Road
  • 12 Leestown Road
  • 13 South Broadway
  • 14 UK Blue/White
  • 15 Red Mile

Specific schedule details can be found at lextran.com/covid19service.

The following routes will not be impacted and will continue to operate as scheduled:

Bus service will be suspended on the following routes until further notice:

  • 16 Southland Drive
  • 21 Airport/Keeneland
  • 24 Old Frankfort Pike

Bu service on 27 UK Yellow, which typically runs only on Saturdays and Sundays, will have extended days and hours during student move-out. The Yellow Route will run 6 p.m. to midnight Monday through Friday through March 27. After that date, it will be discontinued for the remainder of the spring semester.

Lextran’s paratransit service for people with disabilities (WHEELS) continues to operate normally. Passengers should contact WHEELS directly if they need to cancel trips.

Additionally, Lextran is eliminating fares until further notice amidst the COVID-19 pandemic. This effort is intended to speed the boarding process and allow passengers to take their seat faster, thus maximizing social distancing between operators and passengers. All passengers are asked to use the rear door for entry and exit. Those passengers with limited mobility and using mobility devices may continue to use the front door. All passengers will be required to exit the bus at the end of the line and at the Transit Center.

“We are asking that customers avoid travel if they are feeling sick. If you are riding, please practice good hygiene and social distancing,” said Carrie Butler, Lextran General Manager. “This is for the safety of passengers and to protect our workforce, so we can provide service to the community as long as possible.”

The passenger waiting areas at the downtown Transit Center will be closed starting Thursday, another effort by Lextran to minimize passenger contact and maximize social distancing. Customer service phone support will be available between 8 a.m. to 5 p.m. Monday through Friday. Please note, call volumes and wait times may be greater than usual.

Lextran continues to clean and disinfect buses daily, with extra sanitation efforts on high-touch areas. Additional staff members have been stationed at the downtown Transit Center to assist with onboard cleaning between trips. Passengers are encouraged to practice good hygiene on and off the bus.

Lextran provides real-time travel information via their website, Lextran.com, and via the MyStop Mobile application, available for download on Apple and Android devices. Scheduled times listed on the app and trip planner may not immediately be indicative of the reduced schedules. However, passengers can still locate vehicles on the map in real-time, and should note the “late” or “early” indicators may not be accurate as routes have deviated from normally scheduled service.

Recognizing that many of Lextran’s frontline employees are forced to balance work and service to the community with caring for family members who may be home from area schools and daycares, Lextran continues to prepare for additional limitations to service, should those become necessary.